Refund & Cancellation Policy
Last Updated: December 2025
Company: Hephra
Website: https://www.hephratools.com
Our Approach
Hephra is built to help families have calmer, more productive homework time. We believe trust starts with clarity, fairness, and empathy especially when parents are trying something new for their children.
Waitlist & Pre-Launch
Joining the Hephra waitlist is free.
We do not collect payment information during the waitlist phase.
Paid Access & Subscriptions
When paid access becomes available:
Pricing will always be shown clearly before any charge
There are no hidden fees
You can cancel at any time
Refunds
If you're unhappy after being charged, we want to understand why.
In plain terms:
If Hephra isn't helping your family, reach out
We review refund requests fairly and in good faith
Our goal is to do what's reasonable, not hide behind fine print
We don't want families paying for something that isn't working for them.
Third-Party Purchases
If you purchased Hephra through a third-party platform (such as the Apple App Store), billing and refunds are handled by that platform in accordance with their policies.
In those cases, we’re still happy to help answer questions or guide you through the process.
Cancellations
You can cancel your subscription at any time
Once canceled, you won't be charged again
Access continues until the end of your current billing period (if applicable)
Contact Us
If you have questions about billing, cancellations, or refunds, contact us at:
james@hephratools.com
We read every message and respond as quickly as we can.